Terms & Conditions

Contents

1. Introduction and company identity

These Terms & Conditions apply to bookings made with Lankan Cabs and Travels, the customer-facing brand of a Sri Lankan inbound travel business providing private tours, tailor-made itineraries, airport transfers, private driver and chauffeur services, family holidays, honeymoon journeys and selected excursions.

Trading brand: Lankan Cabs and Travels
Contact email: info@lankancabs.com
Phone: +94 77 650 1200
Website: www.lankancabs.com
Legal entity: Lankan Cabs and Travels Private Limited
Registered address: 87/2, Airport Road, Katunayake, Sri Lanka, 11558

Where third-party hotels, guides, transport providers or activity suppliers are involved, they remain separate service providers and may apply their own terms in addition to these Terms & Conditions.

2. Enquiries and booking confirmation

Submitting an enquiry, requesting an itinerary or receiving a quotation does not automatically create a confirmed booking. A booking is confirmed only when we have accepted the booking in writing and the required payment has been received in line with the quotation or booking confirmation.

We may issue a provisional itinerary or draft quotation for planning purposes. If availability changes before confirmation, we may need to revise the itinerary, price or included services before a booking is accepted.

3. Quotes and prices

Each quotation is valid for the period stated in that quotation only. Prices may be quoted in the currency specified in the document and may be shown per person, per vehicle, per tour or as a total package price, depending on the service requested.

Prices are based on the group size, travel dates, accommodation category, route, seasonality and inclusions described in the quotation. Unless clearly stated otherwise, prices do not include optional activities, personal expenses, visa costs, travel insurance, tips, drinks, or services not expressly listed as included.

If taxes, supplier surcharges or other additional charges are disclosed before booking, those charges form part of the final agreed price. Any later changes caused by supplier rates, government charges or guest-requested amendments will be communicated before payment where practical.

4. Deposits and payment terms

The deposit amount, balance due date, accepted payment methods and any staged payment schedule will be stated in the accepted quotation or booking confirmation. We do not set a fixed deposit percentage in these general terms.

Unless otherwise agreed in writing, failure to pay by the stated deadline may result in the booking being delayed, suspended or cancelled, especially where third-party suppliers require prompt payment to hold availability.

5. Changes requested by travellers

If you would like to change your itinerary, travel dates, vehicle type, destination choices or add extra services, we will review the request in good faith and subject to availability.

Any change may require revised pricing, supplier re-confirmation or additional fees. Where suppliers charge amendment costs, those costs may be passed on to you. We will explain any material cost before confirming the change whenever reasonably possible.

6. Changes made by the company

Occasionally, operational circumstances may require us to make a change to the planned vehicle, route, timing, accommodation arrangement or itinerary sequence. If this happens, we will try to offer a reasonable alternative of similar standard and value.

Where a material change is unavoidable and significantly affects the service booked, we will communicate the situation as soon as reasonably practical and discuss available options with you.

7. Cancellations and refunds

Cancellation rights and refund outcomes are governed by the separate cancellation terms shown in the booking confirmation or on the published Refund & Cancellation Policy page. Those terms form part of the contract once accepted.

Where a supplier imposes non-refundable charges, those costs may affect the final refund amount. In all cases, any refund will be calculated in line with the applicable booking terms and the amounts actually received, unless a different written arrangement has been agreed.

8. Traveller obligations

You are responsible for providing accurate personal details, ensuring your travel documents are valid, arriving on time for transfers and tours, and following local laws, safety guidance and reasonable instructions from our team or service partners.

If your booking requires passports, dietary details, accessibility needs or similar information, please provide accurate information so that we can make suitable arrangements.

9. Third-party suppliers

Many elements of a tour may be delivered by independent hotels, drivers, guides, activity operators or transport providers. While we carefully select suppliers, we do not control their own operational decisions, policies or performance unless we expressly state otherwise.

Where third-party terms apply, they may affect availability, timing, pricing, amendments and refunds. We may need to rely on supplier information when resolving a service issue.

10. Force majeure and operational disruption

We are not responsible for delays or failures caused by events beyond our reasonable control, including extreme weather, road closures, strikes, government action, public health restrictions, airline disruption, civil unrest or natural events.

Where possible, we will seek a practical solution, but additional costs arising from such events may be payable by the traveller unless otherwise agreed in writing.

11. Liability and limitations

We will use reasonable care and skill in arranging the services we provide. However, to the extent permitted by law, our liability is limited to the direct loss arising from our proven breach of these Terms & Conditions and does not include indirect or consequential loss.

Nothing in these Terms & Conditions limits liability where such limitation is not permitted by law.

12. Complaints and support

If something does not meet your expectations during the trip, please contact us promptly so we have an opportunity to help resolve the matter while the booking is still in progress.

For post-trip concerns, please email us with your booking reference and a clear description of the issue. We will review the matter and respond as soon as reasonably possible.

13. Governing law

These Terms & Conditions are intended to be governed by the laws applicable in Sri Lanka, unless the quotation or booking confirmation states otherwise. Any dispute handling will be subject to the applicable law and any mandatory consumer rights that cannot be excluded.

14. Contact us

If you have questions about a booking or these Terms & Conditions, please contact us:

Email: info@lankancabs.com
Phone: +94 77 650 1200
Website: www.lankancabs.com