Privacy Policy

Contents

1. Who we are

Lankan Cabs & Tours provides tailor-made holidays, private tours, airport transfers and chauffeur-driven transport for international travellers visiting Sri Lanka.

Controller: Lankan Cabs & Tours, acting through its relevant Sri Lankan operating entity. The precise registered legal entity and registered address should be inserted once verified for final publication.

Contact details: Email info@lankancabs.com | Phone +94 77 650 1200 | Website www.lankancabs.com.

2. Scope of this policy

This policy applies to personal information collected through our website, enquiry forms, quote requests, booking communications, email, WhatsApp, customer service messages and any related travel arrangements we organise or support.

It also applies when you contact us about itineraries, transport services, accommodation arrangements, travel advice or changes to a confirmed booking.

3. Personal data we collect

Depending on how you interact with us, we may collect:

• your name, email address, phone number and preferred contact method;
• your country of residence or home country;
• travel dates, destination preferences, group size and itinerary details;
• accommodation preferences, transfer requirements and special requests;
• booking references, payment references and communication history;
• any other information needed to prepare, confirm or manage your travel arrangements.

We only ask for passport details, dietary information, accessibility requirements or health-related information when they are genuinely necessary for planning or delivering your trip. Where such information is collected, we handle it with appropriate safeguards and only where permitted by applicable law.

We may also collect technical information such as IP addresses, device and browser details, server logs and cookie identifiers where this is actually collected by our website systems or service providers.

4. How we obtain information

We receive information directly from you when you submit a form, send an email, message us on WhatsApp, request a quotation, make a booking or communicate with our team. In some cases, we may also receive information from travel agents, booking partners or other third parties involved in arranging your trip.

5. Why we use information

We use personal information to:

• respond to enquiries and provide quotations;
• prepare itineraries and arrange travel services;
• contact travellers and manage bookings;
• coordinate drivers, accommodation and related logistics;
• send operational updates about confirmed travel arrangements;
• process and reconcile payments where relevant;
• meet legal, tax, accounting and regulatory obligations;
• improve our website, services and customer experience.

6. Legal bases for processing

Where the UK GDPR or EU GDPR applies, we rely on the following legal bases depending on the purpose of processing:

• Steps before entering a contract: to respond to enquiries and prepare travel proposals at your request;
• Contractual necessity: to manage bookings, transport arrangements and related customer service;
• Legal obligation: to comply with tax, accounting, regulatory or record-keeping requirements;
• Legitimate interests: to operate and improve our business, maintain website security and manage internal administration, provided those interests are not overridden by your rights;
• Consent: only where we specifically ask for it, for example for certain cookies or optional marketing communications where required by law.

We do not treat consent as the default legal basis for every activity.

7. When we share information

We may share personal information with service providers and partners who help us deliver your travel arrangements, such as transport suppliers, accommodation providers, local guides, payment processors, IT and hosting providers, and professional advisers. We only share what is necessary for the relevant service.

We may also disclose information where required by law, to protect our rights, to prevent fraud or to respond to lawful requests from public authorities.

8. International transfers

Because we serve international travellers, personal information may be accessed from or transferred to countries outside your home country, including Sri Lanka and other locations where our service providers operate. Where required, we take steps intended to protect the information and to use appropriate transfer safeguards.

9. How long we keep information

We keep personal information only for as long as needed for the purposes described in this policy, including providing services, resolving disputes, maintaining business records and meeting legal requirements. When information is no longer needed, we delete it or anonymise it where appropriate.

10. Cookies and analytics

Our website may use cookies or similar technologies to support basic site functions, remember preferences and help us understand how visitors use the site. Where required, we will ask for your consent before placing non-essential cookies.

11. Security

We use reasonable technical and organisational measures to help protect personal information against unauthorised access, loss, misuse or disclosure. However, no online system is completely secure, and you should take care when sending information over the internet.

12. Your rights

Depending on where you live and which laws apply, you may have rights to access, correct, delete, restrict or object to certain processing of your personal information, and in some cases to request portability or withdraw consent.

If you would like to exercise a right, please contact us using the details below. We may need to verify your identity before responding.

13. Children's privacy

Our services are not directed to children on their own. If a booking involves minors, we rely on information provided by a parent, guardian or authorised adult responsible for the travel arrangements.

14. Contact us

If you have a question about this policy or how we handle personal information, please contact us at:

Email: info@lankancabs.com
Phone: +94 77 650 1200
Website: www.lankancabs.com

15. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data handling practices. Any updated version will be posted on this page with a revised date.